Most service companies run on Excel, WhatsApp and one busy coordinator. None of the problems below is big on its own. Together they cost hours every day, and they all depend on someone being on the phone.
Every step of the day, without a call
1 of 7
Booking
Today
Bookings arrive by call and WhatsApp and are copied into Excel. Messages are missed and the same slot is sold twice.
With WeServeX
App bookings land in your schedule with the address, service and payment attached. A time that clashes with a worker’s day is never offered.
2 of 7
Assigning a worker
Today
Someone works out who is free from memory and a spreadsheet.
With WeServeX
You see who is free and qualified for the service, and clashes for the same worker are flagged. The worker is notified on her phone.
3 of 7
On the way
Today
The customer calls to ask where the cleaner is. The office calls the worker to find out.
With WeServeX
The worker taps “on the way”. The customer is notified and can follow her on the map.
4 of 7
The visit
Today
Nobody is sure exactly when the visit started, or when it should end.
With WeServeX
The worker starts the visit from her phone, within the booked time. Start and finish times are recorded.
5 of 7
Finishing
Today
The worker calls to say she has finished, and the office calls the customer.
With WeServeX
The worker completes the visit in the app, and the customer is told straight away.
6 of 7
Payment and invoice
Today
Cash, transfers and screenshots. At the end of the day nobody is sure who has paid.
With WeServeX
The visit was paid online when it was booked. Each paid order has a numbered PDF invoice, for the customer and for your records.
7 of 7
Feedback
Today
Feedback arrives as a complaint, if at all.
With WeServeX
The customer rates the visit, and you and the worker see it immediately.
Familiar from the first day
Your order list uses the same columns as the daily operations sheet you already keep: shift, hours, price per hour, area, worker and payment status. Your office moves over without learning a new way of working, in Arabic or English.
Let’s bring your company into the app
Book a discovery visit. We learn how you work, show you WeServeX with your own services, and set up your company page with you.